Discreet Delivery & FAQ

Your privacy matters. Every order from Kinky-Chicken is handled with complete discretion — from the moment you check out to the moment it arrives at your door.

Plain, Unmarked Packaging

All orders are shipped in plain, sealed outer packaging. There are no logos, product names, or descriptions on the outside of any parcel — nothing to indicate the contents or where it came from. The return address label simply reads a neutral sender name, not Kinky-Chicken.

Discreet Billing

Your bank or card statement will show a neutral billing descriptor — not “Kinky-Chicken” or any reference to adult products. If you have any questions about how a charge will appear before you order, please contact us and we’ll confirm the exact descriptor for you.

UK Delivery Timeframes

We process all orders within 1–2 business days. Once dispatched, estimated delivery times are as follows:

• Royal Mail Tracked 24. 1-2 Days delivery. 

You will receive a dispatch confirmation email with tracking information as soon as your order leaves us.

Frequently Asked Questions

Will anyone know what I’ve ordered?

No. Packaging is completely plain and unmarked. The parcel gives no indication of its contents, and your bank statement will show only a neutral descriptor. Your order details are never shared with third parties.

Is there an age requirement to purchase?

Yes. You must be 18 years of age or older to purchase from Kinky-Chicken. By placing an order, you confirm that you meet this requirement. We reserve the right to request age verification and to cancel any order where this cannot be confirmed.

Can I return intimate or personal-use items?

For hygiene reasons, we are unable to accept returns on intimate items that have been opened or used. Sealed, unopened items may be returned within 14 days of receipt, provided they are in their original condition and packaging. Please review our full Refund Policy before purchasing.

What if my order arrives damaged or incorrect?

We’re sorry if something isn’t right. Please contact us within 48 hours of delivery with your order number and a photo of the issue, and we’ll make it right promptly.

Do you ship outside the UK?

Currently we ship to addresses within the United Kingdom only and also have International shipping.

Will my order be left if I’m not home?

This depends on the delivery service selected at checkout. Tracked and courier services will attempt redelivery or leave a card with collection instructions. Standard Royal Mail items may be posted through your letterbox if the parcel fits. You can add a safe-place or neighbour delivery note at checkout.

I have a question not answered here

We’re happy to help. Reach out via our Contact page and we’ll respond discreetly and promptly.